Order processing and delivery

Orders are prepared and dispatched within 2-4 working days. Working days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Estimated delivery times after dispatch are:

• Europe: approximately 1-2 weeks
• Rest of the world: approximately 2-4 weeks

These delivery times are estimates and may vary due to postal delays, customs processing or other circumstances outside our control.

Shipping costs

Shipping costs are calculated and displayed at checkout based on the delivery destination and the items in your order.

Customs and import charges

International orders may be subject to customs duties, taxes or import fees in the destination country. These charges are determined by local authorities and are the customer’s responsibility.

We recommend checking your country’s import requirements before placing an order.

Incorrect delivery information

Please check your delivery address carefully before placing an order. If you notice an error, contact us at hello@studioplayground.cc as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned to us because the address provided was incorrect or incomplete, or because the parcel was not collected, we can arrange redelivery once the parcel has been returned to us. Any additional shipping costs for redelivery must be covered by the customer. Alternatively, where a refund is applicable, we will refund the cost of the returned items, excluding the original shipping cost. 

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please check the tracking information provided in your shipping confirmation email.

If the tracking information has not been updated or the parcel appears to be significantly delayed, contact us at hello@studioplayground.cc with your order number, and we will investigate the delivery with the relevant carrier.

If your order is confirmed as lost by the carrier, we will send a replacement at no additional cost. If a replacement is unavailable, we will issue a refund.  

Returns for magazines and publications

We do not accept returns or provide refunds for magazines and other individual periodical publications when an item has been ordered by mistake or the customer changes their mind.

Under EU consumer rules, the standard right to withdraw from an online purchase does not apply to individual newspapers, periodicals, or magazines.

This policy does not affect your rights if an item arrives damaged, defective or incorrect.

Returns for other products

For eligible products other than newspapers, periodicals and magazines – including notebooks, clothing and accessories – customers in the European Union have the right to notify us that they wish to withdraw from their purchase within 14 days of receiving it. For customers outside the European Union, returns will be handled in accordance with applicable local consumer law and our stated return policy.   

Please contact us at hello@studioplayground.cc before returning an item. We will provide the return address and relevant instructions.

Returned products should be in their original condition, with original packaging and labels where applicable. Customers may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the product. Once you have notified us, the item must be returned within 14 days.

Unless an item is damaged, defective or incorrect, the customer is responsible for the cost of return shipping. All returns must be sent using a tracked shipping service, and we recommend keeping proof of postage until your return has been processed.

Partial returns: If you return only part of an order, the original delivery cost will not be refunded where the same delivery charge would have applied to the items you keep.

For eligible returns within the European Union, the original standard delivery cost will be refunded once the returned items have been received and approved. For customers outside the EU, reimbursement of original delivery costs will be handled in accordance with applicable consumer law

Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, we will offer an appropriate replacement or refund.

Please contact us at hello@studioplayground.cc and provide:

• Your order number
• A brief description of the issue
• Clear photographs of the item and its packaging

Please contact us as soon as possible, no later than 14 days of receiving your order. 

After reviewing the information, we will confirm the next steps. If both parties agree that the item needs to be returned, we will provide return instructions. Customers will not be responsible for reasonable return shipping costs for damaged, defective or incorrectly supplied items.

Refunds

Once an eligible return has been received, the refund will be issued to the original payment method.

Once a refund has been issued, please allow up to two business days for it to be processed. Depending on your bank or payment provider, it may take up to 10 business days for the refunded amount to appear in your account. 

This policy does not affect any rights provided under applicable consumer law.

Contact

For questions regarding delivery, returns or refunds, please contact:

Email: hello@studioplayground.cc

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The company operating studioplayground.cc, its associated websites and social media accounts is Creative SP AB, Moa Martinsons Torg 12, 11215 Stockholm, Sweden (“Studio Playground”, “we”, “us”, “our”). Shipments are handled separately from Vilnius, Lithuania.